We completely understand how frustrating it is to see your order marked as delivered to the wrong location. If this has happened, please contact our support team, and we’ll be able to help you locate your order or get it to you. If an incorrect addre

We completely understand how frustrating it is to see your order marked as delivered to the wrong location.If this has happened, please contact our support team, and we&#x2019;ll be able to help you locate your order or get it to you.If an incorrect address has been entered at checkout for your order, there are no guarantees that this can be amended before it is dispatched.We will not be able to refund any orders that are made to incorrect addresses. If you wish to get a parcel redelivered once it is returned to us, this would be subject to a re-delivery charge. Our customer team can help guide you through this process.

My order has been delivered to the wrong location.

Alongside Australia, we deliver to the US, UK EU, and Canada. If you're looking to ship to these countries it's best to visit the correct website depending on your region:. UK: www.sculpd.co.uk. US: www.sculpd.com. Canada: www.sculpd.ca. EU: www.scul

Alongside Australia, we deliver to the US, UK EU, and Canada. If you&apos;re looking to ship to these countries it&apos;s best to visit the correct website depending on your region:UK: <a href="https://sculpd.co.uk/">www.sculpd.co.uk</a>US: <a href="https://sculpd.com/">www.sculpd.com</a>Canada: <a href="https://sculpd.ca/">www.sculpd.ca</a>EU: <a href="https://sculpd.eu/">www.sculpd.eu</a>Please note we cannot deliver to PO boxes.

Where do you deliver to?

We currently ship to most countries across Europe, as well as the USA, Canada, and the UK. However, we do not currently ship to the following countries:. We’re always adding new countries on to our available shipping options. If you're ordering from

We currently ship to most countries across Europe, as well as the USA, Canada, and the UK. However, we do not currently ship to the following countries:<ul><li>Malta</li><li>Turkey</li><li>Russia</li><li>Algeria</li><li>Angola</li><li>Benin</li><li>Botswana</li><li>Burkina Faso</li><li>Burundi</li><li>Cabo Verde (Cape Verde)</li><li>Cameroon</li><li>Central African Republic</li><li>Chad</li><li>Comoros</li><li>Democratic Republic of the Congo</li><li>Republic of the Congo</li><li>C&#xF4;te d&apos;Ivoire (Ivory Coast)</li><li>Djibouti</li><li>Egypt</li><li>Equatorial Guinea</li><li>Eritrea</li><li>Eswatini (formerly Swaziland)</li><li>Ethiopia</li><li>Gabon</li><li>The Gambia</li><li>Ghana</li><li>Guinea</li><li>Guinea-Bissau</li><li>Kenya</li><li>Lesotho</li><li>Liberia</li><li>Libya</li><li>Madagascar</li><li>Malawi</li><li>Mali</li><li>Mauritania</li><li>Mauritius</li><li>Morocco</li><li>Mozambique</li><li>Namibia</li><li>Niger</li><li>Nigeria</li><li>Rwanda</li><li>S&#xE3;o Tom&#xE9; and Pr&#xED;ncipe</li><li>Senegal</li><li>Seychelles</li><li>Sierra Leone</li><li>Somalia</li><li>South Africa</li><li>South Sudan</li><li>Sudan</li><li>Tanzania</li><li>Togo</li><li>Tunisia</li><li>Uganda</li><li>Zambia</li><li>Zimbabwe</li><li>Afghanistan</li><li>Armenia</li><li>Azerbaijan</li><li>Bahrain</li><li>Bangladesh</li><li>Bhutan</li><li>Brunei</li><li>Cambodia</li><li>China</li><li>Cyprus</li><li>Georgia</li><li>India</li><li>Indonesia</li><li>Iran</li><li>Iraq</li><li>Israel</li><li>Japan</li><li>Jordan</li><li>Kazakhstan</li><li>Kuwait</li><li>Kyrgyzstan</li><li>Laos</li><li>Lebanon</li><li>Malaysia</li><li>Maldives</li><li>Mongolia</li><li>Myanmar (Burma)</li><li>Nepal</li><li>North Korea</li><li>Oman</li><li>Pakistan</li><li>Palestine</li><li>Philippines</li><li>Qatar</li><li>Saudi Arabia</li><li>Singapore</li><li>South Korea</li><li>Sri Lanka</li><li>Syria</li><li>Taiwan</li><li>Tajikistan</li><li>Thailand</li><li>Timor-Leste (East Timor)</li><li>Turkey</li><li>Turkmenistan</li><li>United Arab Emirates</li><li>Uzbekistan</li><li>Vietnam</li><li>Yemen</li></ul>We&#x2019;re always adding new countries on to our available shipping options.If you&apos;re ordering from a country not mentioned above, shipping may still be possible but will require approval and possible custom arrangements through our customer service and logistics team.

What countries do you not deliver to?

We ship to the following countries:. Please note we do not ship to military addresses or PO boxes in US and Canada.

We ship to the following countries:<ul><li>Australia</li><li>Austria</li><li>Belgium</li><li>Bulgaria</li><li>Canada</li><li>Croatia</li><li>Czechia</li><li>Denmark</li><li>Estonia</li><li>Finland</li><li>France</li><li>Germany</li><li>Greece</li><li>Hungary</li><li>Ireland</li><li>Italy</li><li>Latvia</li><li>Lithuania</li><li>Luxembourg</li><li>Netherlands</li><li>Norway</li><li>Poland</li><li>Portugal</li><li>Romania</li><li>Slovakia</li><li>Slovenia</li><li>Spain</li><li>Sweden</li><li>Switzerland</li><li>United Kingdom</li><li>United States</li></ul>Please note we do not ship to military addresses or PO boxes in US and Canada.

What countries do you deliver to?

au.sculpd.com (Australia): Orders are shipped from Sydney, NSW Australia. www.sculpd.com (US): Orders are shipped from locations across the United States. www.sculpd.co.uk (UK): Orders are shipped from the UK. www.sculpd.ca (Canada): Orders are shipp

<a href="//au.sculpd.com">au.sculpd.com</a> (Australia): Orders are shipped from Sydney, NSW Australia<a href="http://www.sculpd.com">www.sculpd.com</a> (US): Orders are shipped from locations across the United States<a href="http://www.sculpd.co.uk">www.sculpd.co.uk</a> (UK): Orders are shipped from the UK<a href="http://www.sculpd.ca">www.sculpd.ca</a> (Canada): Orders are shipped from Toronto, Canada<a href="http://wwww.sculpd.eu">wwww.sculpd.eu</a> (EU): Orders are shipped from Germany

Where is my order being shipped from?

Chat with our team who can help you with any questions you may have

Send us an email and our team will be able to help!

Sculpd AUS

Shipping Locations

Delivery Questions

What pottery pieces can I make?

Is your clay gluten free?

Is your clay vegan?

What can I use to work with my clay on?

What paints can I use on my pottery piece?

How do I paint and varnish my pottery creations?

How do I clean up after my pottery making session?

How long does the clay last?

Is the clay food-safe e.g. mugs or plates?

How long does the clay take to dry?

Can I get my clay piece fired at a local kiln?

Do I need a kiln?

Will my piece be waterproof?

Common Sculpting Terms

What tools are included in the standard Sculpd pottery toolset?

What's in a Sculpd Pottery Kit?

How many designs are included in the guide for the Sculpd Pottery Kit?

How long does it take to complete a single pottery piece from start to finish?

Are the tools reusable for future projects?

Are there video tutorials or guides available for different pottery techniques?

Pottery Kit

Is the clay safe for children or pregnant women?

Can your clay potentially give someone silicosis?

How durable are the finished pieces?

Safety

What’s in the Sculpd Ultimate Pottery Bundle?

What’s in the Double Date Night Bundle?

What are your Mixed-Craft Bundles?

What’s in the The Craft Mega Bundle?

What’s in the Pottery & Canvas Painting Bundle?

What’s in the Candle Making & Canvas Painting Bundle?

Bundles

Can the paints and paint pens be used on surfaces other than clay?

Are the paints non-toxic and safe for children?

How does the Sculpd Acrylic Paint Pens work?

How many colors are included in the paint sets?

Are the paints waterproof once dry?

Paint Sets

What is the difference between the gloss and matte varnish?

How many coats are recommended for a durable finish?

Sculpd Varnish

What items are included in the Sculpd Candle Making Kit?

How long does it take to make a candle from start to finish?

Can I pour the wax into a freshly made clay holder or does it need to dry first?

Can I use the candle holder without varnishing it?

Do I need to use a thermometer when melting the wax?

What happens if I accidentally overheat the wax?

Do you sell wax refills or extra wicks separately?

Why is my wax surface uneven or cracked after cooling?

Candle-Making Kit

What items are included in the Sculpd Textured Canvas Kit?

Textured Canvas Kit

What items are included in the Sculpd Canvas Painting Kit?

Canvas Painting Kit

Can I purchase additional or replacement Sculpd tools separately?

Are the stamps suitable for use on other materials like cookies or soap?

Extras

Product Questions

Can I add something to my order?

Can I change my shipping address?

I'd like to cancel my order

I never received an order confirmation email

Has my order been shipped?

Can I add a gift note?

How do I apply a discount code to my order?

Can I use more than one discount code?

Will my order arrive in plain packaging?

Do you offer installment payment plans?

What payment methods do you accept?

Are Sculpd Kits Allowed on Planes?

Ordering Questions

My parcel says it’s been delivered but I haven’t got it?

How long will it take to arrive? - Australia

Will holiday periods impact the shipping time for my order?

Shipping Timeframe

How much do you charge for shipping?

Do I have to pay duties/customs fees on international orders?

Does Sculpd offer expedited shipping?

Shipping Costs

What is the Slab-Building Method?

Tips for Slab-Building Method

Do we have to wait for 8 hours or until “leather-dry” before stenciling?

Clay Questions

How much does it cost to return my order?

I’ve already returned my order, how do I get my refund?

How do I return my order?

Returns Policy

Some of my items are missing from my order.

My parcel or something inside is damaged

Order Issues

Paint is peeling or not sticking to my clay

Paint Issues

Clay is too dry or hard to work with

Cracks in the Clay

Clay Issues

Product Issues

I'm an influencer and would like to explore collab opportunities, how can I do it?

Can I become a wholesaler for Sculpd?

Partnership

How do I stop receiving your marketing emails?

Marketing

Where are you based?

Location

How do I know when an item is back in stock?

Website Questions

How do I change my name and address on my account?

How do I log into my account?

How do I create my Sculpd account?

Account Questions

General Questions

How do I book an event with you?

How long are your events?

What kind of events do you run?

How are your events hosted?

Can I record the class?

Which video conferencing do you use?

Can we do this in our office or in-person?

Can we have specific themes for the class?

Are your classes suitable for beginners?

What’s the best group size for classes?

Can I run the event asynchronously?

What happens if we need to reschedule the event?

What availability do you have?

Can I book multiple classes?

Are shipping and taxes included in the cost?

Which countries do you ship to?

Will I get tracking for my packages?

Can I ship to a single address?

What happens if parcels go missing before the class?

What forms of payment do you accept?

How many people can we host on a single class?  Can we do breakout rooms?

Can we accommodate in-person classes?

Why does booking an event require 2-3 weeks lead time when regular shipping only takes 2-4 business days?

Why do we need to know which design they want to make?

Sculpd Team Events